We guarantee our personalized products to be free of manufacturing errors or product defects in the materials, tears in the hinge, and cracked bamboo tray. If there is a quality issue with your order, you may return it within 30 days with the Return/Exchange form at your own expense in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund excluding shipping. Product on Sales may not be returned or exchanged.
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Please review your personalization information before submitting your order. All refunds and exchanges must be made within 30 days of receipt.
Wear and Tear: we do not cover normal wear and tear, or damage due to accidents, misuse, and monogram fading. Please note some cover material will wear faster than others. You should expect natural blemishes and scratches to appear over time. Most wear starts around the edges spine and corners. Even if the bamboo panel has been cared for properly, it is not uncommon for splintering to occur. Moisture that comes in contact with the bamboo panel whether at the time of manufacturing or later on, can cause the edges to splinter. Excess moisture can come from spills, water leaks, and excess humidity. We recommend that you handle your tablet cover with care as it is not impact or water proof.
Tablets with Prior Damage: We test all of our tablet covers to fit the standard sizes of each named product. Tablets that have been previously damaged (eg banged or dented corners) may not snuggly fit our cases. In such instances, we cannot accept returns.
We do not accept return because of Bamboo Patina. Patina can be described as color ‘tarnish’ on wooden or bamboo structures or items produced by age, wear, and exposure to natural elements. The natural aging process allows this patina to develop and will add even more of a sense of history and permanency to the treasured piece.
Please note, because each table case is hand crafted not all cases will look consistent.
We collect your information, like name, address, telephone number and email when voluntarily submitted by you when you create an account or subscribe to our newsletter. The information you provide is only used to fulfill your specific request and is not used for any other purposes. Your information is kept secure and it is only used by authorized employees.
The site may use cookie and tracking technologies to gather information such as browser type, the number of visitors to the site, and how visitors use the site, it does not collect personal information.